The station is unstaffed. A round of improvements made here in 2012 included new fully lit waiting shelters, renewed station signage and the installation of CCTV. Digital information screens have been installed, whilst the long-line Public Address system (PA) has been renewed and upgraded with pre-recorded train announcements; running information can also be obtained by telephone and timetable posters. Step-free access is available to both platforms.[2]
As of the May 2021 timetable change, the station is served by two trains per hour between Saltburn and Darlington via Middlesbrough, with one train per hour extending to Bishop Auckland. An hourly service operates between Saltburn and Bishop Auckland on Sunday. All services are operated by Northern Trains.[3]
^ abStations in Middlesbrough, Redcar and Cleveland, and Stockton-on-Tees are considered part of North East England, while stations in the unitary areas of York and North Yorkshire are considered part of Yorkshire and the Humber.
^Stations in North Lincolnshire and North East Lincolnshire are considered part of Yorkshire and the Humber, while all other stations are considered part of the East Midlands.