The company was founded in 1967, and expanded in 1988 with the purchase of the Trailways Transportation System franchise. Service to Maine commenced in 1992. The company's relationship with Trailways was dissolved in 2008, and the name reverted to Concord Coach Lines.[1]
It operates two subsidiary bus lines: Boston Express, which runs between points in central New Hampshire and Boston, and Dartmouth Coach, which runs from Hanover, New Hampshire and the Upper Valley area to Boston and to New York City.
Equipment
The current fleet consists entirely of Prevost X3-45 buses. The buses wear a red, white, and blue color scheme over a white base. Previous vehicles in the fleet have included the Motor Coach Industries J4500, MC-8, MC-9 and D4500.
On May 28, 2018, a Customs and Border Patrol agent was recorded asking passengers about their citizenship status while they waited at the Bangor, Maine, terminal to board a bus to Boston. When asked, a Concord Coach employee stated that passengers must be US citizens to ride. Concord Coach Lines later released a statement on Facebook clarifying their policies, indicating that the employee was unprepared to answer that question, and that company-wide training had been put in place to address the issue.[2][3]
The following August, a 14-year old Pakistani-American was prevented from boarding a bus leaving Rockland, Maine, by the driver. Despite being accompanied by an adult, the bus driver asked him for identification and would not let him board without it. The bus left without the teen, who had to ask the family of his friend to get a ride back to Massachusetts. Concoard Coach Lines policy does not state that children have to show ID. Concord denied that the teen was stranded due to the color of their skin, stating that the driver did not notice the teen's ethnicity.[4][5]
