User:Conversar/IMC Process Guide

IMC Process Guide is the name of an electronic performance support system (EPSS). The software is developed by E-learning company IMC AG, Saarbrücken. Process

IMC Process Guide is the name of an electronic performance support system (EPSS). The software is developed by E-learning company IMC AG, Saarbrücken. Process Guide provides context-sensitive help for software users in case of difficulties with applications and leads them across applications by processes in the company.[1][2][3]

Differences between EPSS and E-learning

In contrast to conventional formal learning, the user is not uniquely trained before using software, but receives hints, tips and help as soon as a problem occurs when applying a software in everyday work.[4][5]

The didactic concept takes into account the so called forgetting curve, or also known as "Ebbinghaus curve" named after the psychologist Hermann Ebbinghaus.

The curve describes the high degree of forgetfulness in conventional, formal learning, where only a small part of information is actually moved and therefore saved into the long-term memory of the participants.

The concept is based on the technique of micro learning, where information is divided into small units and the informal learning, which takes place on a day-to-day basis outside the formal educational systems.[6][7]

Application areas

Authors use the so called "designer component" to create help texts for applications and functions and define process steps. On user side, the contents are automatically retrieved via a "Process Guide", as soon as a function is used with a help text archived. The "Process Guide" can also be opened selectively to lead through an application or process. This context sensitive help through texts, links and videos is intended to reduce the number of errors in everyday work, especially rarely running processes. In particular, this applies for complex processes or software updates.[8][9]

The software was used in 2013 by the Ministry of Finances and Europe of the Saarland in part of IT restructuring of all Saarland ministries.[10]

In addition to the usage in software training, the area of compliance is referred to as exemplary area of application. The need for exact compliance with processes and communication channels, specific information requirements as well as specific data protection requirements and legal obligations coincide here and are of particularly serious consequences. Using the "Process Guide" allows for warnings to be displayed during the execution of compliance related processes. The acknowledgment of these notices must be confirmed by the users. This is necessary to ensure that users are not only aware of the rules of compliance but also apply them.[11][12][13]

Design and user interface

The user interface is based on the Programme Office 2013 by Microsoft. A so-called "Social Help Desk" allows the simplified description of the problem and support by help desk personnel at acute software problems. In addition to the traditional "On-Premise model", the Process Guide is also available via software as a Service, a part of Cloud Computing.[14][15][16]

References

  1. ^ Microsoft/partners/imc/imc process guidance suite, contrieved 20. October 2015
  2. ^ No author, website of organization: Produktübersicht, contrieved 10. July 2015
  3. ^ trainingindustry.com IMC presents new features, 29. June 2015, contrieved 22 October 2015
  4. ^ Wessel, Daniel, In: Wissensdialoge: Mobile ‚Electronic Performance Support Systems’..
  5. ^ Sleight, Deborah Alpert, In: Michigan State University, Fakultät für Erziehungspsychologie: What is Electronic Performance Support and What Isn't?.. 1993, contrieved 19. July 2015
  6. ^ Gottfredson, Conrad: In: Learning Solutions Magazine: What we got here..... 19. August 2013, contrieved 19. July 2015
  7. ^ Gal, Eran and Nachias, Rafi, Interdisciplinary Journal of E-Learning and Learning Objects, IJELLO special series of Chais Conference 2011 best papers: Implementing On-Line Learning and Performance Support Using an EPSS, 2011, contrieved 19. July 2015
  8. ^ Unknown author. Eine IT-Innovation aus dem Saarland für das Saarland. In: IM - Die Fachzeitschrift für Information, Management und Consulting, Issue 01/2013, page 18, in German
  9. ^ Interview with Reisdorf, Jens in CHECKpoint eLearning magazine, July , contrieved 21. October 2015, in German
  10. ^ Unknown author. Eine IT-Innovation aus dem Saarland für das Saarland. In: IM - Die Fachzeitschrift für Information, Management und Consulting, Issue 01/2013, page 18, in German
  11. ^ Compliance-Magazin, 24. July 2011, in German
  12. ^ Interview with Reisdorf, Jens in CHECKpoint eLearning magazine, July , contrieved 21. October 2015, in German
  13. ^ Unknown author, "Compliance: E-Learning hilft beim On-the-Job-Training". Bildung aktuell, 29. June 2015, contrieved 18.07. 2015, in German
  14. ^ Microsoft Azure Partner Blog, case study, 2015
  15. ^ No author, website of organization: Produktübersicht, contrieved 10. July 2015
  16. ^ Unknown author, Midrange Magazin, Prozessausführungs-Suite von IMC über Azure-Marktplatz nutzbar, 10. November 2014, contrieved 21. July 2015, in German

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