Talk:Avaya

This is the talk page for discussing improvements to the Avaya article. This is not a forum for general discussion of the subject of the article.

Add new text under old text. New to Wikipedia? Welcome! Learn to edit; get help. Start a new topic Assume good faith Be polite and avoid personal attacks Be welcoming to newcomers Seek dispute resolution if needed Article policies Neutral point of view No original research Verifiability

Find sources: Google (books · news · scholar · free images · WP refs) · FENS · JSTOR · TWL

Archives: 1Auto-archiving period: 3 months

This article is rated C-class on Wikipedia's content assessment scale. It is of interest to the following WikiProjects:

California: San Francisco Bay Area Low‑importance This article is within the scope of WikiProject California, a collaborative effort to improve the coverage of the U.S. state of California on Wikipedia. If you would like to participate, please visit the project page, where you can join the discussion and see a list of open tasks.CaliforniaWikipedia:WikiProject CaliforniaTemplate:WikiProject CaliforniaCalifornia Low This article has been rated as Low-importance on the project's importance scale. This article is supported by San Francisco Bay Area task force (assessed as Mid-importance). Technology This article is within the scope of WikiProject Technology, a collaborative effort to improve the coverage of technology on Wikipedia. If you would like to participate, please visit the project page, where you can join the discussion and see a list of open tasks.TechnologyWikipedia:WikiProject TechnologyTemplate:WikiProject TechnologyTechnology Software: Computing Mid‑importance This article is within the scope of WikiProject Software, a collaborative effort to improve the coverage of software on Wikipedia. If you would like to participate, please visit the project page, where you can join the discussion and see a list of open tasks.SoftwareWikipedia:WikiProject SoftwareTemplate:WikiProject Softwaresoftware Mid This article has been rated as Mid-importance on the project's importance scale. This article is supported by WikiProject Computing (assessed as High-importance). Computing: Networking / Security Low‑importance This article is within the scope of WikiProject Computing, a collaborative effort to improve the coverage of computers, computing, and information technology on Wikipedia. If you would like to participate, please visit the project page, where you can join the discussion and see a list of open tasks.ComputingWikipedia:WikiProject ComputingTemplate:WikiProject ComputingComputing Low This article has been rated as Low-importance on the project's importance scale. This article is supported by Networking task force (assessed as High-importance). This article is supported by Computer hardware task force (assessed as Mid-importance). This article is supported by WikiProject Computer security (assessed as Mid-importance). Things you can help WikiProject Computer security with: edit history watch purge How you can help: Add to your watchlist the project talk page! Post there for help with articles or to suggest articles that need work. Request editing suggestions on your talk page by entering WikiProject_Computer_security into this template. Check the article alerts to participate in deletion discussions, review Good Article nominees, and review draft articles. Edit any articles that interest you. Recommended: Most popular articles that need the most work (last refreshed 1 August 2026) Popular articles (monthly top articles by views) High-importance stub-quality articles High-importance start-quality articles Mid-importance stub-quality articles Mid-importance start-quality articles Unknown-importance stub-quality articles Unknown-importance start-quality articles Review changes to popular articles or changes to talk pages. Replace deprecated archival service links. Recategorize articles in Category:Security to more specific categories Fix something on the list of articles that need cleanup, including: Clarification needed Rewrite needed Expansion needed Style editing needed Update needed Orphaned (add links from other articles to these articles) Conflict of interest Original research Promotional tone Biographies of living persons (BLP) articles lacking sources Cites no sources Cites unreliable sources Review unreviewed articles, if you're a new pages patroller. Of the 3629 articles in this project 2011 or 55% are marked for cleanup, with 4098 issues in total. Editing resources: WikiProject Technology "generally reliable sources" list Wikipedia:Make technical articles understandable Wikipedia:Manual of Style § Technical language Wikipedia:Manual of Style/Computer science

The Wikimedia Foundation's Terms of Use require that editors disclose their "employer, client, and affiliation" with respect to any paid contribution; see WP:PAID. For advice about reviewing paid contributions, see WP:COIRESPONSE. 16912 Rhiannon (talk · contribs) has been paid by Beutler Ink on behalf of Avaya.

The following Wikipedia contributor may be personally or professionally connected to the subject of this article. Relevant policies and guidelines may include conflict of interest, autobiography, and neutral point of view. Archer15000 (talk · contribs)

Archives

Archive 1

This page has archives. Topics inactive for 100 days are automatically archived by Lowercase sigmabot III if there are more than 4.

Avaya Government SolutionsAvaya Government Solutions was merged into this article. The discussion was closed on 31 December 2012 with a consensus to merge. The original page is now a redirect to this article. Its history now serves to provide attribution for the content in this article, and it must not be deleted as long as this article exists.

Avaya ERS-4500 SystemsAvaya ERS-4500 Systems was merged into this article. The discussion was closed on 15 August 2011 with a consensus to merge. The original page is now a redirect to this article. Its history now serves to provide attribution for the content in this article, and it must not be deleted as long as this article exists.

List of Avaya patentsList of Avaya patents was merged into this article. The discussion was closed on 15 August 2011 with a consensus to merge. The original page is now a redirect to this article. Its history now serves to provide attribution for the content in this article, and it must not be deleted as long as this article exists.

This edit request by an editor with a conflict of interest was declined. Some or all of the changes may be promotional in tone.

• Description:

The current lead paragraph for Avaya relies on 2019 data and obsolete terminology. This request updates the section to reflect the company's 2026 status as a private, enterprise-focused entity with its current Infinity and Nexus architectures.

• Current Text:

"Avaya LLC (/əˈvaɪ.ə/), formerly Avaya Inc., is an American multinational technology company headquartered in Morristown, New Jersey,[4] that provides cloud communications and workstream collaboration services. The company's platform includes unified communications and contact center services.[5][6][7] In 2019, the company provided services to 220,000 customer locations in 190 countries.[8]"

• Proposed Text:

"Avaya LLC (/əˈvaɪ.ə/), formerly Avaya Inc., is a privately held American multinational technology company headquartered in Morristown, New Jersey, that provides enterprise customer experience (CX), unified communications (UC), and critical communications infrastructure solutions. The company's core portfolio includes the Avaya Infinity platform for AI-powered workflow orchestration and Avaya Nexus, a platform designed for mission-critical voice environments supporting on-premises, hybrid, and cloud deployments. Avaya provides communication services to over 90,000 customers worldwide, including approximately 90% of the Fortune 100, with a strategic focus on large global enterprise clients."

• Supporting Sources:

No Jitter (Nov 6, 2025): Avaya Infinity Architecture

CX Today (April 17, 2024): Verifies 90% of Fortune 100 base and private status

The Futurum Group (Mar 19, 2026): Avaya Nexus Launch & Hybrid Support

• Rationale: Per WP:LEAD, the lead must summarize the current state of the subject. The proposed text replaces outdated marketing jargon and seven-year-old statistics with third-party verified facts regarding the company's 2026 business model and product architectures.

Archer15000 (talk) 17:04, 30 March 2026 (UTC)Reply

Hi Archer15000. I am declining this edit request: while you are right to identify marketing jargon as a concern, the updated paragraph is even more reliant on marketing speak and does not adhere to Wikipedia's neutral point of view policy. For instance, why say "strategic focus on large global enterprise clients" when you could go with something much more plainspoken, like "Avaya's customer base consists mainly of large corporate entities?" That's just one example, and I would recommend rewriting the rest of the paragraph if you intend to resubmit it. Thank you for your understanding. Altamel (talk) 04:35, 25 April 2026 (UTC)Reply

Thank you for the detailed feedback and examples, Altamel. I have revised the draft to better align with Wikipedia’s neutral point of view and verifiability standards. I removed product-specific and promotional language, and I updated the lead paragraph to use more neutral, descriptive wording based on the sources.

Proposed Text:

Avaya LLC (/əˈvaɪ.ə/), formerly Avaya Inc., is a privately held American multinational technology company headquartered in Morristown, New Jersey. The company provides software and services for customer experience, contact center, and unified communications. It serves more than 90,000 customers worldwide, including around 90% of the Fortune 100.

Supporting Sources:

• CX Today (April 17, 2024) - Verifies 90% of Fortune 100 base and private company status.

Rationale:

This revision is intended to reflect the company’s current description in a neutral, source-based way.

Archer15000 (talk) 16:07, 5 May 2026 (UTC)Reply

The first two sentences as revised look fine to me. I'm on the fence about the third sentence: I believe it's OK to include the customer stats if they can be verified, but I am not familiar with cxtoday.com and whether it is a reliable source. I'll leave it up to another reviewer to assess. You are free to submit the revised request back into the queue for someone else to take a look. Altamel (talk) 15:12, 9 May 2026 (UTC)Reply

This edit request by an editor with a conflict of interest was declined. The request was not specific enough. You may consider leaving your comments on the Talk page or escalating significant issues to the conflict of interest noticeboard.

Please can the Lead paragraph be updated as follows to remove outdated 2019 stats and a simplified description.

Archer15000 (talk) 12:09, 29 June 2026 (UTC)Reply

  Edit request declined  

• The company provides software and services for customer experience It's not clear what is meant by "customer experience".

Regards,  Spintendo  21:46, 16 July 2026 (UTC)Reply

Thank you for the feedback, Spintendo. I've clarified the phrasing to 'customer experience management' to better reflect the software's function. I'm resubmitting with this revision. Archer15000 (talk) 20:09, 21 July 2026 (UTC)Reply

This edit request by an editor with a conflict of interest has now been answered.

Please replace the lead paragraph with the following text to address reviewer feedback on clarity. The term "customer experience" has been revised to "customer experience management".

Proposed Text: Avaya LLC (/əˈvaɪ.ə/), formerly Avaya Inc., is a privately held American multinational technology company headquartered in Morristown, New Jersey. The company provides software and services for customer experience management, contact center operations, and unified communications. It serves more than 90,000 customers worldwide, including around 90% of the Fortune 100.^[1]

Rationale: This revision directly addresses the latest reviewer feedback by clarifying "customer experience" to "customer experience management," which is a more precise and verifiable term for the company's offering. The rest of the text remains neutral and source-based as previously discussed.

Archer15000 (talk) 20:12, 21 July 2026 (UTC)Reply

  Edit request implemented  

• I re-worded this succinctly to:

  Avaya LLC (/əˈvaɪ.ə/), formerly Avaya Inc., is an American multinational technology company headquartered in Morristown, New Jersey. The company provides software and services for customer experience management, contact center operations, and unified communications. It serves more than 90,000 customers.

• Since they were involved in a previous, similar request a few months ago, pinging @Altamel: Altamel if you have the time, your feedback on this change would be most appreciated. Thank you!

Regards,  Spintendo  02:10, 22 July 2026 (UTC)Reply

Thank you for implementing @Spintendo.

I would prefer to drop the last sentence if possible 'It serves more than 90,000 customers.', as a stand alone fact it looks disjointed from the company offerings in the opening paragraph,

Thank you!

~~~~ Archer15000 (talk) 15:23, 23 July 2026 (UTC)Reply

This edit request by an editor with a conflict of interest has now been answered.

Please can we update the Avaya Infobox, Key People, replacing previous CEO Patrick Dennis with new CEO Jeff Clarke.

Supporting sources: https://www.avaya.com/en/newsroom/2026/pr-us-260803/ https://www.businesswire.com/news/home/20260803647871/en/Avaya-Appoints-Jeff-Clarke-as-Chief-Executive-Officer-Patrick-Dennis-to-Serve-as-Executive-Chair

Many thanks.

∼∼∼∼ Archer15000 (talk) 14:08, 3 August 2026 (UTC)Reply

Done Aloneinthewild (talk) 18:55, 8 August 2026 (UTC)Reply