The fare is 6 yuan for Qianqing to Shaoxing, 12 yuan for Shangyu and 8 yuan for Shaoxing to Shangyu.
Fares can be paid with a QR code in Weixin Pay or Alipay. Passengers can also purchase single-ride tickets offline at ticket counters or machines at some stations, but they cannot purchase these tickets online. These tickets come in the form of a plastic RFID-enabled card. These cards are to be tapped on the faregates at the start of a journey and are to be inserted into the faregates at the exit to be collected and reused. The ticket cards cannot be taken home after the completion of a trip, but a paper reimbursement receipt can be obtained just before exiting the station and taken home for reimbursement purposes.
When departing from Hangzhou South railway station, identity information may be required for some trains. In these cases, a seat number will also be assigned.
Between 18 April 2018 and 29 September 2018, the train does not stop at any station except Shaoxing and Shangyu stations.[2] On 29 September 2018, a third station Qianqing was open for operation and extending the line with an additional 20 km. On 1 July 2020, the line extended to Hangzhou South. On 30 December 2022, Didang railway station opened.[3]