Nextiva

Nextiva
Company typePrivate
IndustryCustomer Experience Management
Founded2008 [1]
Headquarters
Scottsdale, Arizona
,
United States
Key people
Tomas Gorny (CEO)[2]
RevenueIncrease $350 Million (2024)[3]
Number of employees
1000+ (2023)[4]
Websitehttps://nextiva.com

Nextiva is a customer experience management (CXM) company based in Scottsdale, Arizona.[5][6] Nextiva focuses on the area of cloud-based communication[7] Nextiva indicates its telephone and other technology services are currently used by 150,000 businesses.[1]

History

Nextiva was founded in 2006. Six years later, Nextiva had approximately one hundred and twenty workers.[8] In 2014 Nextiva's growth rate, according to Deloitte, was estimated to be 1548%.[9] By June 2016, Nextiva's revenue was close to $100 million.[citation needed] In January, 2017 they had sales of $110 million and a staff of 700.[1] As of 2020, Nextiva had a revenue of $200 million.[10]

During the end of year 2022 the company experience a large reduction in force resulting in a loss of 14% of there work force. Some of these employees had just started at the company after leaving long tenures at other companies.[11]

Product line

Nextiva produces a unified communication platform called NextOS. The access to the platform is provided by subscription. NextOS is available as the desktop application in WindowsOS and MacOS, as well as mobile application for Android and iOS.

NextOS renders the services of cloud-based communication, CRM, videoconferencing, mail service, analytics, screen sharing, AI and machine learning.[12][13][14][15] The platform integrates with Outlook, Google Cloud products, QuickBooks, DropBox and ZenDesk.[16]

References

  1. ^ a b c Adams, Susan, Forbes staff (January 23, 2017). "A Kid Born Behind The Iron Curtain Builds Tools For Capitalists And A $110m Company, Nextiva". Forbes. Retrieved 6 October 2017.{{cite news}}: CS1 maint: multiple names: authors list (link)
  2. ^ Randazzo, Ryan (April 15, 2016). "Telecommunications company Nextiva is growing rapidly". The Arizona Republic. Retrieved January 11, 2017.
  3. ^ Leach, Kamaron (January 18, 2024). "Goldman-Backed Nextiva Buys Call Center Software Firm Thrio". Bloomberg.com.
  4. ^ Issac, Nelson (July 11, 2023). "Four Leadership Lessons from the CEO Transforming how Businesses Communicate". Entrepreneur.
  5. ^ Leach, Kamaron (January 18, 2024). "Goldman-Backed Nextiva Buys Call Center Software Firm Thrio". Bloomberg.
  6. ^ "Tomas Gorny: The Mind Behind Nextiva, an Innovative CX Platform". SF Weekly. December 5, 2023.
  7. ^ Philip Fairbanks (2017-08-29). "Neil Patel Headlines NextCon Customer Experience Convention". Inquisitr.com. Retrieved 2017-12-26.
  8. ^ Sunnucks, Mike (January 17, 2012). "Nextiva plans to hire 100 in Scottsdale". Phoenix Business Journal. Retrieved November 26, 2015.
  9. ^ "Deloitte's 2014 Technology Fast 500" (PDF). Deloitte. 2014. Retrieved November 26, 2015. Rank: 80 Company name: Nextiva % Growth: 1548% City: Scottsdale St./Prov.: AZ CEO name: Tomas Gorny
  10. ^ Wilhelm, Alex (December 5, 2020). "How one company reached revenues of $200M without VC money". TechCrunch. Retrieved December 10, 2020.
  11. ^ "Nextiva Layoffs Impact 14% of Workforce, Including Partner Development Leader Hilary Gadda". channelfutures.com. 6 December 2022. Retrieved June 20, 2023.
  12. ^ "10 Best Business Phone Services for Small Business (2021)". founderjar.com. April 2021. Retrieved May 14, 2021.
  13. ^ Honeycutt, Lucinda (May 12, 2016). "Phone Analytics Are Changing the Future of Marketing". Entrepreneur. Retrieved 11 January 2017.
  14. ^ "Arizona's Most Admired Companies 2016 - AzBusiness Magazine". Issuu. 2016. p. 42. Retrieved 11 January 2017.
  15. ^ Ladoveteck (2020-05-08). "Nextiva Cospace Review: Perfect in its own reality". Ladoveteck. Retrieved 2020-05-28.
  16. ^ "Nextiva Updates NextOS, Unifies All Communication, Collaboration Tools". channelfutures.com. 2 December 2020. Retrieved May 14, 2021.