List of Undercover Boss (American TV series) episodes
Undercover Boss is an American reality television series, based on the British series of the same name and produced by Studio Lambert in both countries. Each episode depicts a person who has an upper-management position at a major business, deciding to go undercover as an entry-level employee to discover the faults in the company. The first season consisted of nine episodes produced in 2009 and first aired on February 7, 2010, on CBS.[1] Companies that appear on the series are assured that the show will not damage their corporate brands.[2]
During the course of the series, 136 episodes of Undercover Boss aired over eleven seasons.
Lawrence O'Donnell, President and COO of Waste Management,[3] works alongside his employees, cleaning porta-potties, sorting waste at one of their recycling plants, collecting garbage from a landfill and even being fired for the first time in his life. O'Donnell's mission is to garner an up-close look at his company and workforce to see how and where improvements can be made from both an operational and morale standpoint.
When Coby G. Brooks, President and CEO of Hooters,[4] goes undercover in his own company, he finds himself struggling to keep up in a fast-paced kitchen and is later forced to take immediate action when a restaurant manager steps out of line.
3
3
"7-Eleven"
Joseph DePinto
February 21, 2010 (2010-02-21)
Joseph DePinto, President and CEO of 7-Eleven,[5] goes undercover and discovers that a corporate policy is not being put into effect. Later on, a delivery driver's approach to life opens the undercover boss' eyes.
4
4
"White Castle"
Dave Rife
February 28, 2010 (2010-02-28)
Dave Rife, Owner & Executive Board Member of White Castle,[5] goes undercover in his own company where he accidentally ruins thousands of hamburger buns after mishandling equipment in one of his bakeries, and also discovers low morale among his employees at a local factory.
5
5
"Churchill Downs"
William C. Carstanjen
March 14, 2010 (2010-03-14)
Bill Carstanjen, President & COO of Churchill Downs, goes undercover at his own racetracks.[5] This however, proves difficult, as he is afraid of horses.
Michael G. Rubin, Chairman, President and CEO of GSI Commerce, the e-commerce giant behind numerous top U.S. retailers, goes undercover in his own company, where he discovers that rushing through a task can result in injury to others, and that his packing and shipping skills are not up to company standards.
Joel Manby, President and CEO of Herschend Family Entertainment, a leader in the world of family theme parks and attractions, goes undercover. One of his employees says his dream job is CEO and correctly names Joel as the CEO, but does not recognize him.
8
8
"Roto-Rooter"
Rick L. Arquilla
April 4, 2010 (2010-04-04)
President and COO of Roto-Rooter Rick L. Arquilla goes undercover in his own company and finds himself overwhelmed with emotion while working alongside several employees who force him to reflect on his past as well as his future legacy as the boss of their company.
9
9
"1-800-Flowers"
Chris McCann
April 11, 2010 (2010-04-11)
Chris McCann, COO of 1-800-Flowers goes undercover in his own company where he discovers misconceptions about the brand. (His brother, James McCann, makes a cameo appearance but his identity is not concealed.)
Season 2 (2010–11)
No. overall
No. in season
Title
Boss(es)
Original air date
10
1
"Choice Hotels"
Steve Joyce
September 26, 2010 (2010-09-26)
Steve Joyce, President and CEO of Choice Hotels, goes undercover facing jobs of managing the front desk, cleaning rooms and working with the maintenance crew to find the problems facing his company.
11
2
"Great Wolf Lodge"
Kimberly K. Schaefer
October 3, 2010 (2010-10-03)
Kim Schaefer, CEO of Great Wolf Resorts, decides to go undercover, attempting numerous jobs at her chain of Lodges and discovers problems in the workplace. And she also gets a call no lifeguard wants to hear.
12
3
"DirecTV"
Mike White
October 10, 2010 (2010-10-10)
Mike White, CEO of DirecTV, decides to go undercover, attempting the numerous jobs at his chain including working on the roof and inside the office and discovers problems in the workplace.
13
4
"Frontier Airlines"
Bryan Bedford
October 17, 2010 (2010-10-17)
While working undercover on the company's front lines, Frontier Airlines CEO Bryan Bedford cleans a plane's lavatory, contributes to a flight's late departure and discovers how pay cuts are impacting employees' lives.
14
5
"NASCAR"
Steve Phelps
October 24, 2010 (2010-10-24)
Steve Phelps, SVP and Chief Marketing Officer for NASCAR, goes undercover with one of the sport's pit crews and also struggles to keep pace working alongside a grounds crew preparing for the Coke Zero 400.
While working undercover for his team, Chicago Cubs co-owner Todd Ricketts does jobs including cleaning bathrooms, parking cars (managing to keep his identity secret even after a fan recognized him), operating the manual scoreboard, and selling hot dogs at Wrigley Field.
17
8
"Lucky Strike Lanes"
Steven Foster
November 14, 2010 (2010-11-14)
Steven Foster goes undercover in his company as the Lucky Strike Lanes mascot.
18
9
"Subway"
Don Fertman
November 21, 2010 (2010-11-21)
Don Fertman, the Chief Development Officer of Subway, goes undercover in his company as a sandwich artist. Only to discover, he is a bad sandwich artist while being trained by one of the toughest, no-nonsense employees ever.
19
10
"ABM Industries"
Henrik Slipsager
December 5, 2010 (2010-12-05)
The President and CEO of ABM Industries (Henrik Slipsager), which provides janitorial, engineering, parking and security services; takes a journey within his own corporation.
20
11
"Johnny Rockets"
John Fuller
December 12, 2010 (2010-12-12)
John Fuller, President and CEO of Johnny Rockets, one of the nation's largest chains of retro-themed restaurants, goes undercover to work in a restaurant for the first time in his career. During his undercover stint, he fails his first taste test when tasked with preparing one of the company's signature hamburgers, and also panics when he thinks his cover has been blown.
21
12
"Norwegian Cruise Line"
Kevin Sheehan
January 2, 2011 (2011-01-02)
Kevin Sheehan, CEO of Norwegian Cruise Line, one of the largest cruise lines, goes undercover and works on the ships Norwegian Epic and Pride of America. He thinks it will be a piece of cake until he actually tries and he realizes he has some changes to make. He is nearly outed by one of his employees.
22
13
"UniFirst"
Ronald Croatti
January 9, 2011 (2011-01-09)
The CEO of UniFirst, one of North America's largest workwear and textile services companies, goes undercover to clean and repair uniforms.
The CEO of Belfor, the largest home restoration company in the world, goes undercover to clean and repair homes. Along the way he becomes emotional and purposely blows his cover to an employee.
24
15
"Mack Trucks"
Denny Slagle
February 20, 2011 (2011-02-20)
The CEO of Mack Trucks, part of Volvo Group — the second largest manufacturer of trucks in the world, goes undercover and works at the assembly plants, and secretly sends his wife undercover at a facility where he believes he will likely be recognized.
The mayor of Cincinnati goes undercover working as a mechanic and a sanitation worker.
26
17
"United Van Lines"
Rich McClure
March 13, 2011 (2011-03-13)
The CEO of United Van Lines, Rich McClure goes undercover in his company.
27
18
"MGM Grand"
Scott Sibella
March 20, 2011 (2011-03-20)
Scott Sibella, the President and COO of the MGM Grand Las Vegas, goes undercover in his company.
28
19
"Synagro"
Bill Massa
March 27, 2011 (2011-03-27)
Bill Massa, the President and CEO of Synagro, goes undercover in his company.
29
20
"Baja Fresh"
David Kim
April 10, 2011 (2011-04-10)
David Kim, the CEO of Baja Fresh, goes undercover in his company.
30
21
"BrightStar Care"
Shelly Sun
April 17, 2011 (2011-04-17)
Shelly Sun, the co-founder and CEO of BrightStar Care, goes undercover in her company - her husband J.D., the company's head of franchise development, does one undercover assignment as well.
Dina Dwyer-Owens, Chairwoman and CEO of The Dwyer Group, goes undercover in her company. The Dwyer Group provides plumbing services, electrical work, auto glass repairs, and landscaping services.
34
3
"Kendall-Jackson"
Rick Tigner
January 29, 2012 (2012-01-29)
Rick Tigner, President of Kendall-Jackson Wine Estates, goes undercover in his luxury wine company.
35
4
"Checkers and Rally's"
Rick Silva
February 17, 2012 (2012-02-17)
Checkers and Rally's CEO Rick Silva works undercover at his burger chain; in his first assignment, Silva is so disgusted by the abusive manner in which the general manager treats his employees that he reveals his true identity and shuts down the restaurant until further notice.
Yankee Candle Company CEO Harlen Kent works undercover at his company's retail stores and packaging center.
40
9
"TaylorMade Golf Company"
Mark King
April 6, 2012 (2012-04-06)
CEO Mark King goes inside every department of his company TaylorMade Golf.
41
10
"Budget Blinds"
Chad Hallock
April 13, 2012 (2012-04-13)
CEO and co-founder of Budget Blinds Chad Hallock goes undercover as an ex-artist named Tom. He works as a blinds builder and a blinds hanger, but has a hard time at both.
42
11
"Philly Pretzel Factory"
Dan DiZio
April 27, 2012 (2012-04-27)
CEO of the Philly Pretzel Factory Dan DiZio goes undercover in his company. He makes and delivers pretzels. However, at one franchise, he may have a hard time staying undercover.
43
12
"Fastsigns"
Catherine Monson
May 4, 2012 (2012-05-04)
CEO and President Catherine Monson goes undercover at Fastsigns.
44
13
"MasTec"
José Mas
May 11, 2012 (2012-05-11)
MasTec CEO Jose Mas goes undercover and receives an explosive surprise.
Cloobeck goes back undercover (the first executive to make a second appearance on the show), this time focusing on properties that Diamond Resorts International acquired from Pacific Monarch Resorts when the latter declared bankruptcy.
49
5
"PostNet"
Steven J. Greenbaum
December 6, 2012 (2012-12-06)
PostNet co-founder Steven J. Greenbaum goes undercover to examine the integrity of his company.
President and CEO Andy Wirth goes undercover at his Squaw Valley and Alpine Meadows ski resorts; Olympic gold medalist Jonny Moseley hosts the ersatz reality show Wirth is supposedly appearing on.
Fatburger CEO Andy Wiederhorn works undercover at his restaurants.
57
13
"ADT"
Tony Wells
April 12, 2013 (2013-04-12)
ADT security services Chief Marketing and Customer Officer Tony Wells works undercover at his company.
58
14
"Retro Fitness"
Eric Casaburi
April 26, 2013 (2013-04-26)
Retro Fitness CEO Eric Casaburi works undercover at his franchised full service fitness centers, and encounters a rude employee who is later fired.
59
15
"Orkin"
John Wilson
May 3, 2013 (2013-05-03)
John Wilson, President and Chief Operating Officer of Rollins Inc., the parent company for Orkin, works undercover at his company.
60
16
"Epic Employees"
N/A
May 10, 2013 (2013-05-10)
Employees who were featured in previous episodes discuss how the series has impacted their lives. The employees featured were originally from the episodes (in order): 7-Eleven, Philly Pretzel Factory, Boston Market, Modell’s Sporting Goods, Diamond Resorts, Diamond Resorts: Take 2, Retro Fitness, Checkers & Rally’s, Squaw Valley Resorts, Herschend Family Entertainment, and Waste Management.
61
17
"Epic Bosses"
N/A
May 17, 2013 (2013-05-17)
Bosses from past episodes discuss how the series impacted their lives. The bosses featured were originally from the episodes (in order): Hooters, Cinnabon, NASCAR, Diamond Resorts, Diamond Resorts: Take 2, Subway, Belfor, DirecTV, Modell’s Sporting Goods, City of Cincinnati, The Dwyer Group, Checkers and Rally’s, and Kendall–Jackson.
Season 5 (2013–14)
No. overall
No. in season
Title
Boss(es)
Original air date
62
1
"Twin Peaks"
Randy Dewitt
September 27, 2013 (2013-09-27)
Randy DeWitt, co-founder and CEO of sports bar and grill chain Twin Peaks, goes undercover posing as a contestant on a reality TV competition who wants to win money to start his own business; at his second stop, former Hooter's CEO (and Undercover Boss participant) Coby Brooks - now a Twin Peaks franchisee - poses as an obnoxious customer so DeWitt can see how the employees react.
63
2
"Loehmann's"
Steven Newman
October 4, 2013 (2013-10-04)
Steven Newman, CEO of Loehmann's department stores, goes undercover posing as an aspiring entrepreneur in a reality TV contest who is trying to win money to start up his own firm.
64
3
"Donatos Pizza"
Jane Grote Abell
October 11, 2013 (2013-10-11)
Jane Grote Abell, Chairwoman of Donatos Pizza and daughter of the company's founder, goes undercover posing as a contestant on a reality TV show who is trying to win money to open her own restaurant.
65
4
"Buffets, Inc."
Anthony Wedo
October 18, 2013 (2013-10-18)
Anthony Wedo, President and CEO of buffet restaurant organisation Buffets, Inc., goes undercover posing as a construction worker taking part in a reality TV competition to win money to start up his own firm.
66
5
"Menchie's"
Amit Kleinberger
October 25, 2013 (2013-10-25)
Amit Kleinberger, CEO and co-owner of frozen yogurt chain Menchie's, goes undercover in his own firm posing as a participant in a reality TV contest who is trying to win money to fund and develop a new business.
67
6
"Alfred Angelo"
Paul Quentel
November 1, 2013 (2013-11-01)
Paul Quentel, President of Alfred Angelo, the second largest bridal retailer in the U.S., goes undercover in his own company posing as a personal trainer who is competing in a reality TV show to win money to start his own business.
68
7
"Family Dollar"
Mike Bloom
November 8, 2013 (2013-11-08)
Mike Bloom, President and COO of discount retail chain Family Dollar, goes undercover posing as a contestant on a reality TV competition who is trying to win money to open his own bar.
69
8
"Dutch Bros. Coffee"
Travis Boersma
November 15, 2013 (2013-11-15)
Travis Boersma, co-founder and President of Dutch Bros. Coffee, the largest privately owned drive-through coffee shop chain in the U.S., goes undercover posing as a reality TV show contestant who is trying to win money to open a restaurant.
70
9
"Busted!"
N/A
November 22, 2013 (2013-11-22)
Ex-undercover boss Eric Casaburi brings together six former participants in the series who were either 'busted', 'nearly busted' or 'self-busted' while working in disguise among their own employees. The bosses featured were originally from the episodes (in order): Retro Fitness, Cinnabon, Moe’s Southwest Grill, Fatburger, Belfor, Buffets, Inc., and Donatos Pizza.
71
10
"Massage Heights"
Shane Evans
December 13, 2013 (2013-12-13)
Shane Evans is COO and co-founder of Massage Heights, one of the biggest massage therapy chains in North America. She goes undercover posing as a participant in a reality TV contest who is trying to win money to fund her own business.
72
11
"Mohegan Sun"
Bruce "Two Dogs" Bozsum
January 17, 2014 (2014-01-17)
Bruce 'Two Dogs' Bozsum is Chairman of the Board of Mohegan Sun, a Native American gaming and entertainment empire owned and operated by the Mohegan tribe of Connecticut.
73
12
"Hudson News Group"
Joe DiDomizio
January 31, 2014 (2014-01-31)
Joe DiDomizio is President and CEO of Hudson Group, a travel retailer that operates newsstands, bookshops, cafés and speciality stores in 70 airports and other transportation terminals throughout North America.
74
13
"Utah Jazz"
Greg Miller
February 28, 2014 (2014-02-28)
Greg Miller, CEO of the Larry H Miller Group of Companies and co-owner of National Basketball Association team the Utah Jazz, goes undercover posing as a competitor in a reality television contest who is aiming to win a dream job.
75
14
"Undercover Employee"
N/A
March 7, 2014 (2014-03-07)
Three former undercover bosses, wanting to take a second look at their companies, send one of the employees they worked with to do their own undercover assignment. The bosses featured were Kleinberger (CEO and co-owner of frozen yogurt chain Menchie's), Dewitt (co-founder and CEO of sports bar and grill chain Twin Peaks), and Greenbaum (co-founder and CEO of PostNet); much to the CEO's amusement, Greenbaum's employee is not only recognized, but shown a YouTube clip from his original appearance on the show.
76
15
"Sky Zone"
Jeff Platt
March 14, 2014 (2014-03-14)
Jeff Platt, President and CEO of entertainment and fitness business Sky Zone, a chain of indoor trampoline parks, goes undercover in his own company posing as a contestant on a reality TV competition who is trying to win an action-adventure holiday.
John Hartman, a former FBI agent and the President and CEO of True Value, goes undercover to learn more about how his company and his employees operate.
Pittsburgh Mayor Bill Peduto goes undercover as a municipal worker and finds himself working in different departments undertaking various tasks and responsibilities. One employee (who stated that he did not vote for him in the past election) recognizes him and he is forced to reveal his true identity to the employee.
Doug Guller, founder and CEO, encounters an employee who not only refuses to don the uniform's bikini top, but also over-serves an intoxicated person.
NOTE: This episode sparked a lot of controversy because Guller fired a bartender for not wearing a bikini top on television, but also incentivized a different waitress by offering to pay for her breast augmentation. Bikinis Sports Bar & Grill ultimately went defunct in 2018.
Jose finds an employee who is cutting corners (who later confessed that he was ordered to do so from past Maaco managers revealing that McDonaldization is being practiced), one war veteran who needs to work out in the cold because of poor facilities and one who goes the extra mile.
Gina Rivera, Founder and President of Phenix Salons INC., a franchise which offers independent salon and business professionals the opportunity to own and operate their own luxury salon suites, goes undercover to see if it will color her perception of how the company is running.
David Seelinger, Chairman and CEO of EmpireCLS Worldwide Chauffeured Services, a luxury chauffeured transportation leader that provides services in more than 700 cities worldwide, goes undercover to see if his company is running smoothly.
Robert Powells, President and Co-Founder of The Rocket Fizz Soda Pop and Candy Shops, the largest candy and soda shop franchise in America, embarks on an emotional journey to discover what keeps his candy shops sweet.
Rick Forman, Founder and CEO of Forman Mills Inc., one of the fastest-growing discount clothing outlets in the country, discovers some defects in his organization.
Jessica Herrin, CEO and Founder of Stella & Dot, a leading global direct sales company with its own boutique-style jewelry and accessories line, goes on an undercover journey to discover the real gems working within her company.
Armando Montelongo goes undercover in his business. He disguised himself as an electrician, a seminar student, and a call center employee "to see what keeps his real estate investment company on solid ground" and make sure nothing untoward is going on
NOTE: At the end of this episode, it was revealed that, four months after production, Plant 3 (Peavey Electronics's main manufacturing facility, where Gray was undercover) would be significantly downsized. One featured employee (Thresa) was laid off, while another (Mike, who actually recognized Gray) was upset since he had another offer but was convinced to remain with Peavey, and now was unable to accept the previous offer.
Buffalo Wings & Rings CEO Nader Masadeh goes undercover to find out how his blossoming franchise is going in hopes of more expansion. Along the way he finds good employees and one bully who needs to be dealt with.
No-nonsense COO Shawnon Bellah goes undercover to make sure the future of Nestle Toll House Cafe by Chip remains sweet, but she experiences a sugar crash when she fails to meet her own customer service requirements.
When President and CEO Sam Dushey goes undercover at Shoppers World to ensure he's filling the shoes of his grandfather who founded his company in the 1930s, he's shocked to find a security-deficient store in which shoplifters are walking away with his merchandise.
As Tim M. Betts, the new chairman of Muscle Maker Grill, goes undercover, Rod Silva, the high-energy founder of the company, secretly gives Betts ongoing commentary as he observes the action via a live video feed.
Jeffrey S. Young, co-owner of YESCO, a custom electric sign company that fabricates, installs and provides service for signs, electronic display systems and lighting, has to face his fear of heights when tasked with changing a light high above downtown Chicago.
Scott Gerber, Principal and CEO of Gerber Group, a hospitality industry leader with 14 chic hotel bar and restaurant venues, including Whiskey Park, Whisky Blue and The Roof, goes undercover to meet his employees who keep the party going.
Bryon Stephens, President and COO of Marco's Pizza, the nation's fastest-growing pizza franchise with nearly 700 locations in 35 states, goes undercover to meet the employees who rake in the "dough" for his company.
Greg Adler, President and CEO of 4 Wheel Parts, the global leader in truck, Jeep, SUV and off-road tires, wheels, lift kits and accessories, goes undercover to meet the employees who keep his company on the right track.
Identical twin brothers Ashley and Brandon Wright, co-owners of Hamburger Mary's, a flamboyant franchise of LGBT-friendly restaurants that serve gourmet burgers and cocktails, along with drag shows and nightly entertainment, each work undercover as the other watches via a live video feed.
Dan Duffy, the CEO of United Real Estate Group, a real estate franchise serving residential metropolitan markets and idyllic lifestyle and investment markets, goes undercover to meet the employees who close the deals at his company.
Cynthia Galardi-Culpepper, CEO and Chairperson of Wienerschnitzel, the world's largest hot dog chain with more than 330 locations throughout the U.S., Panama and Guam, struggles to pull her weight as just another link in the chain.
Lowell Hawthorne, President and CEO of Golden Krust Caribbean Bakery & Grill, goes undercover at the family-owned manufacturer, distributor and franchisor of Caribbean-inspired cuisine with 120 locations and products in 20,000 supermarkets, and discovers some of the chefs don't have the company's official recipes.
Sharon Price John, President and CEO, Build-A-Bear Workshop, a worldwide experiential retail company which gives guests an opportunity to make their own customizable stuffed animal, goes undercover and learns that building bears isn't all child's play.
Greg Scott, CEO New York & Company, a women's fashion retailer designing on-trend, versatile, affordable collections that are available in over 480 domestic stores and on their ecommerce site, goes undercover to work alongside the people who keep his company "en vogue".
Renee Maloney, co-founder and CFO of Painting with a Twist, the nation's first and leading paint-and-sip franchise where guests come together to experience a unique night out that includes friends, paint and the option to BYOB, goes undercover to meet the people who make her company a masterpiece.
Jeff Dudan, CEO and Founder of AdvantaClean, a Light Environmental Service franchise company that helps make homes clean, safe, healthy and energy efficient, gets down and dirty while tackling masses of mold in a water-damaged kitchen and in a tight, dark crawl space beneath another client's home.
John Fuller, the new president and CEO of The Coffee Bean & Tea Leaf, one of the world's largest independent and privately owned specialty coffee and tea retailers, born and brewed in Southern California since 1963, goes undercover to meet the employees who keep his company brewing. Fuller previously went undercover in season two when he was the CEO of Johnny Rockets, making him the second boss to go undercover twice, after Stephen J. Cloobeck.
Michael Roper, president and CEO of Taco Bueno, a high quality Tex-Mex chain founded in Abilene, Texas in 1967, with more than 175 restaurants, goes undercover to be certain everything at his company is "bueno."
John Carona, founder and CEO of Associa, the leader in community association management for more than 37 years that oversees the day-to-day operations of over 9,000 HOAs and condominiums and protects the property value of 5 million owners' homes, goes undercover to meet the employees who keep his company's foundation strong.
Musician Darius Rucker travels to Austin, Texas, where he goes undercover to run an open mic night, work as a roadie, and walk the city's famous Sixth Street in search of a talent.
Internationally acclaimed chef and restaurateur Marcus Samuelsson goes undercover to find and mentor new culinary talent. During his mission, he discovers some gifted aspiring chefs at a public cooking class, a culinary institute, a high-end food truck, and a soup kitchen.
Two-time U.S. Olympic women's gymnastics team member, three-time Olympic Gold medalist, a two-time New York Times bestselling author and one of the most celebrated Olympic gymnasts of all time. Douglas goes undercover to discover incredibly gifted gymnasts and coaches.
Tony Award-winning, multi-platinum recording artist and actress Idina Menzel slips into an undercover role to find the next Broadway sensation and tries to remain incognito when she's asked to sing her signature song, 'Let it Go,' to a group of children.
YouTube sensation Bethany Mota channels a punk rocker when she goes undercover to link up with and mentor potential YouTube stars. While pretending she wants to start her own YouTube channel, Mota hopes things will click when tasked with teaching a dance class for a YouTube channel; picks up the beat in a beatboxing challenge on Hollywood Boulevard; and fears she won't be able to keep it together when faced with eating a cricket during a YouTube food challenge.
Two-time Super Bowl champion and Pro Football Hall of Famer Deion Sanders tackles an undercover mission to reward youth football coaches and give back to his community.
Singer-songwriter Jewel, a four-time Grammy Award nominee, one of the most successful singer-songwriters of all time, who has sold over 30 million albums worldwide, goes undercover to discover gifted musicians and artisans to recruit for her Handmade Holiday Tour.
Chief brand officer of World Wrestling Entertainment, Inc. (WWE), one of the most successful sports and entertainment brands in the world, and a longtime on-air villainous WWE character, Stephanie McMahon "slams" into undercover mode to find raw talent, and helps a young WWE fan's charitable dreams come true.
Ashley Graham, accomplished model and body activist, poses as an aspiring model while seeking out like-minded curvy models and meeting a trailblazing young ballerina with a massive social media following.
Brandon Landry, Founder, Co-Owner and CEO of Walk-On's Bistreaux & Bar goes undercover as a Dock Supervisor. Drew Brees, the company's co-owner, finds it hard work when he goes undercover as a Kitchen Porter. Landry travels to Lafayette, Louisiana to experience life as an Assistant Manager in one the company's top performing branches.[47]
Stacy Anderson, Brand President of Anytime Fitness, the world's largest and fastest-growing fitness franchise travels to Lebanon, Indiana, and goes undercover as a gym manager. In Roswell, Georgia, Anderson experiences the work of a Franchise Owner. Anderson visits their Tipton, Indiana gym and poses as a Personal Trainer.[49]
Scott Fischer, CEO, of ice cream snack company Dippin’ Dots goes undercover in Paducah, Kentucky (home of Dippin’ Dots) on the production line at one of the company's manufacturing plants. Next Fischer works as a Warehouse Operator. In Louisville, Kentucky Fischer works as a supervisor at Kentucky Kingdom. Finally, Fischer works as an Events Server in Richmond, California.[51]
Alan McKim, founder and CEO, of Clean Harbors, America's largest hazardous waste disposal company goes undercover. McKim travels to the Safety-Kleen Oil Re-Refinery in East Chicago, Indiana. In South Plainfield, New Jersey McKim works as Field Tech and sees first hand how the company helped in the clean-up in the aftermath of the 9/11 attacks in New York City. In Austwell, Texas McKim experiences the role of a natural disaster first responder. McKim concludes his undercover investigations in Braintree, Massachusetts as a company Truck Driver.[53]
Xavier Mufraggi, CEO of Club Med North American and the Caribbean goes undercover at two of the company's locations. Firstly, at their Punta Cana resort, Mufraggi experiences the roles of a Bar Worker, and also a Trainee Chef. At their Cancun resort, Mufraggi works as an Events Manager Trainee, and also as a Nurse.[57]
Wan Kim, CEO of Smoothie King goes undercover in four positions within the company: as a Team Member Trainee; as a Trainee at a Franchise Store; as a Production Line Trainee; and as a Promotions Trainee.[59]
Shreveport Mayor Adrian Perkins goes undercover as a firefighter with the Shreveport Fire Department; as a Recreation Park Manager; as a Police Officer with the Shreveport Police Department; and as a Parks Maintenance Worker.
Omar Soliman and Nick Friedman, who co-founded College HUNKS Hauling Junk & Moving over 15 years ago, go on separate missions to make certain that the foundation of their company is strong enough to withstand exponential growth in the next couple of years.
Andrew Simon, president and CEO, Fremont Street Experience, who began his job at this hugely popular Las Vegas attraction at the start of the pandemic, goes undercover to discover and address problems that may be sparking the labor shortage causing significant lost profits.
The Vitamin Shoppe's CEO, Sharon M. Leite, goes undercover to learn new ways to achieve added growth for her brand and to experience how her new operational changes and innovations are impacting the front lines.
Linda L. Chadwick, president and CEO, Rita's Italian Ice & Frozen Custard goes undercover to see how her new initiatives are working and to help franchisees become more profitable.
Paul Damico, the former president and CEO, Round Table Pizza goes undercover to glean effective ways to expand the longstanding West Coast pizza franchise eastward and attract a younger clientele. Damico previously went undercover in season four when he was the president of Moe’s Southwest Grill, making him the third boss to go undercover twice, after Stephen J. Cloobeck and John Fuller.
Laurent "LT" Therivel, a proud Marine veteran who started as president and CEO of UScellular less than a year before his undercover mission, is intent on seeing how his new endeavors for brand growth are operating.
Gary Findley, CEO of Restoration 1, a self-described "Redneck CEO" from Texas, goes undercover to ensure that there are no flaws in the "playbook" of the company that would negatively impact all the franchises.
Acquanetta Warren, mayor of Fontana, Calif., the fastest-growing city in Southern California, is on a mission to secure its future after the devastating impacts of the pandemic.
