Exotel Techcom

Exotel Techcom

Exotel Techcom
IndustrySoftware
Founded2011; 15 years ago (2011)
FoundersShivakumar Ganesan
Ishwar Sridharan
Siddharth Ramesh
Headquarters
Bengaluru
,
India
Key people
Shivakumar Ganesan (CEO)
Ishwar Sridharan (COO)
Sachin Bhatia (CGO)
Websiteexotel.com

Exotel Techcom is an Indian company that provides cloud-based voice-over-Internet protocol (VoIP) services, enabling users to make and receive calls and messages.[1][2] It is based in Bengaluru.[3]

History

Exotel was founded in July 2011 by Shivakumar Ganesan, Ishwar Sridharan, and Siddharth Ramesh.[1][4] In 2012, [5][6] In 2013, Exotel introduced developer APIs in India.[7]

In late 2020, A91 led a $5.4 million Series B funding round for Exotel.[5][2]

In September 2021, Exotel raised $35 million in a Series C funding.[8][9]

In January 2022, Exotel raised $40 million in a Series D financing round led by Steadview Capital.[10]

Mergers and acquisitions

In February 2015, Exotel acquired Singapore-based voice recognition platform, Croak.it.[11]

In June 2021, Ameyo, a cloud-based contact center services provider, was merged into Exotel.[12] In November 2021, Exotel acquired Cogno AI.[13]

In June 2024, Exotel launched multilingual autonomous contact centers.[14]

Platform

Exotel has developed a telephone privacy platform that encrypts, and routes calls through its servers, allowing customers of online services to communicate with service providers without disclosing their actual mobile numbers.[1] Its platform includes a contact center, application programming interfaces (APIs), and chat bots.[10] The platform enables clients to interact with users through multiple touchpoints such as co-browsing, video communication, or web chat.[10][15]

References

  1. ^ a b c John, Nirmal (5 February 2016). "Under cover, inside your cellphone". Fortune India.
  2. ^ a b Raghavendra, Sumanth (28 January 2021). "Exotel's US$5.4 million Series B—an unusual startup funding story". The Ken.
  3. ^ Ramakrishnan, N. (31 January 2014). "In the cloud, calling SMEs". The Hindu Business Line. Archived from the original on 31 January 2014.
  4. ^ "Exotel: Your business phone line gets smarter". Moneycontrol.
  5. ^ a b Sriram, M. (20 January 2022). "The rise, fall and resurrection of a startup: How Exotel persevered through a tumultuous decade". Moneycontrol.
  6. ^ "Cloud Telephony startup Exotel gets Rs 2.5cr from Mumbai Angels, Blume". Reuters. 5 March 2016. Archived from the original on 5 March 2016.
  7. ^ Ghoshal, Abhimanyu (27 May 2013). "India's Exotel Launches Smart Telephony API in Beta". TNW.
  8. ^ "Exotel acquires Cogno AI to build a full-stack customer engagement platform". 11 November 2021 – via The Economic Times - The Times of India.
  9. ^ SN, Vikas. "Customer engagement platform Exotel raises $40 million funding led by Steadview Capital". Moneycontrol.
  10. ^ a b c Singh, Manish (4 January 2022). "Cloud telephony startup Exotel raises $40 million". TechCrunch.
  11. ^ "Cloud telephony start-up Exotel acquires voice recognition platform Croak.it". Business Standard.
  12. ^ "Exotel, Ameyo join forces to address cloud-based contact centre services". 29 June 2021 – via The Economic Times - The Times of India.
  13. ^ "Exotel acquires Cogno AI to build a full-stack customer engagement platform". 11 November 2021 – via The Economic Times - The Times of India.
  14. ^ "Exotel unveils multilingual autonomous contact centers". 27 June 2024 – via The Hindu.
  15. ^ "​Meet your next-gen telephone operator - Times Of India". The Times of India. 29 March 2013. Archived from the original on 29 March 2013.

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