Draft:SER Group

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Draft:SER Group
  • Comment: Still reads like a company advertising brochure: this is what the company would like us to know, not an independent summary of reliable sources. Also it's not allowed to have direct links inside articles, they must go via references, see WP:REFB. ChrysGalley (talk) 10:17, 12 February 2026 (UTC)
  • Comment: In accordance with the Wikimedia Foundation's Terms of Use, I disclose that I have been paid by my employer for my contributions to this article. Helena.reichstein (talk) 13:51, 26 June 2025 (UTC)

Doxis
Industry
  • Software
Founded1984
Headquarters
Bonn
,
Germany
Number of locations
25 offices in 12 countries
Key people
Dr. John Bates
Products
  • Enterprise Content Management
  • Document management system
  • Business Process Management
BrandsDoxis
Revenue$ 132.3 Million (Source: zoominfo.com)
Number of employees
>900
Websitehttps://www.doxis.com/en/

Doxis, once known as SER Group[1], is an international software company specializing in enterprise content management (ECM) and document management (DMS).[2][3] With its ECM platform Doxis, it enables medium-sized and large companies to manage information and documents.[4][5] The solutions include document management[6], HR document management, electronic files, business process automation (BPM), invoice processing, contract management, workflow automation, and the use of artificial intelligence (AI).[7]

History

SER Group, now Doxis, was founded in 1984 and originally developed software for office communication. During the 1990s, the company shifted its focus toward electronic archiving and document management systems.

In 2008, the company introduced its enterprise content management platform Doxis[8], which has since evolved into the Doxis Intelligent Content Automation (ICA) platform. The system now unifies traditional ECM capabilities with AI-enabled services, cloud-based architecture, and no-code workflow design, integrating with ecosystems such as SAP[9], Salesforce, and Microsoft.

In 2019, The Carlyle Group acquired a significant stake in Doxis to support the company’s international growth and innovation. In 2024, TA Associates[10] became the new lead investor, with Carlyle remaining a shareholder, to help accelerate Doxis’ global expansion and AI investment.

In 2022, Dr. John Bates, previously Executive Chairman, was appointed CEO. Bates holds a doctorate in computer science[11] from the University of Cambridge and previously led Eggplant and Plat.One, and founded Apama. As of 2024, the managing partners are Dr. John Bates (CEO), Dr. Gregor Joeris, and Johannes Klutz.

Products

Doxis develops software in the field of enterprise content management (ECM)[12]. Its main product is the Doxis Intelligent Content Automation Platform, which includes applications for managing document-based business processes. The platform combines traditional ECM functions, such as audit-compliant archiving, with technologies including artificial intelligence[13], machine learning, and process automation.

Aquisitions and growth

In 2025, Doxis made three acquisitions as part of its expansion strategy:

  • AFI Solutions GmbH: a company specializing in automated document processes in SAP environments, including invoice, purchase order, and document processing.[citation needed]
  • Klippa: a Netherlands-based provider of AI-supported document recognition, data extraction, and automation technologies [14].
  • Metaforce: Provider of Customer Communication Management (CCM) and Customer Experience Management (CXM) solutions, offering AI-based document generation and personalised communication technologies integrated with the Doxis platform to enhance intelligent content automation.[15]

Ownership and investments

In January 2019, the global private equity firm The Carlyle Group acquired a majority stake in Doxis, when still called SER Group[16].

References

  1. ^ "SER Group Rebrands as 'Doxis' and Announces Strategic 'Document Intelligence' Mission". documentmedia.com. Retrieved 2026-02-13.
  2. ^ "Doxis | Portfolio". TA. Retrieved 2025-07-28.
  3. ^ "Magic Quadrant for Document Management". Gartner. 2024. Retrieved 2025-08-07.
  4. ^ Wilson, Laura (2025-07-22). "The Best Document Automation Tools Every Business Should Know in 2025". Retrieved 2025-08-06.
  5. ^ Pang, Albert (2025-07-23). "Doxis, once known as SER Group". APPS RUN THE WORLD. Retrieved 2025-08-06.
  6. ^ published, Dr John Bates (2025-08-04). "Why AI and RAG need document management". TechRadar. Retrieved 2026-02-13.
  7. ^ Trajectoire : IA et gestion documentaire - 03/05 (in French). 2024-05-03. Retrieved 2025-08-07 – via www.bfmtv.com.
  8. ^ Helm, Christopher (2026-02-09). "Doxis (SER Group) - Intelligent Document Processing". idp-software.com. Retrieved 2026-02-13.
  9. ^ "SERgroup Holding International GmbH | Doxis SmartBridge for SAP SuccessFactors". SAP. Archived from the original on 2025-12-12. Retrieved 2026-02-13.
  10. ^ "SER Welcomes New Investment from TA to Accelerate Growth | News & Insights". TA. Retrieved 2026-02-13.
  11. ^ Weldon, David (2026-01-28). "Is data scientist still the sexiest role in IT? - Spiceworks". Spiceworks Inc. Retrieved 2026-02-13.
  12. ^ Pang, Albert (2025-07-23). "SER Group". APPS RUN THE WORLD. Retrieved 2026-02-13.
  13. ^ published, Dr John Bates (2025-08-04). "Why AI and RAG need document management". TechRadar. Retrieved 2026-02-13.
  14. ^ "Software company Klippa acquired by German SER Group". Klippa. Retrieved 2026-02-13.
  15. ^ "SER Group Acquires Metaforce, Supercharging Intelligent Document Creation, Communication and Interaction in Doxis Platform". www.tmcnet.com. Retrieved 2026-02-13.
  16. ^ "The Carlyle Group acquires majority stake in SER Group, a European ECM software provider | Carlyle". www.carlyle.com. Retrieved 2026-02-13.

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