Draft:Quiq

Quiq, Inc.  is a technology company that provides an enterprise customer-experience platform using agentic AI. The platform integrates with CRM systems to

Quiq, Inc.
TypePrivate
IndustryCustomer service software, Conversational AI
Founded2015
FounderMike Myer
HeadquartersBozeman, Montana, United States
Key people
Mike Myer (Founder and CEO)
ProductsDigital Engagement Center, AI Studio, AI Agents, AI Assistants, AI Services, AI Analysts
Websitehttps://quiq.com

Quiq, Inc.  is a technology company that provides an enterprise customer-experience platform using agentic AI. The platform integrates with CRM systems to support digital customer interactions, lower contact-center costs, and support revenue growth.[1]

History

Mike Myer founded Quiq in 2015 to improve digital customer communication through asynchronous messaging.[2][3] Between 2016 and 2019, the company expanded integrations with major messaging platforms, including SMS, Facebook Messenger, and web chat, and established support for emerging channels such as WhatsApp and Apple Messages for Business.[4][5]

On 25 July 2019, Quiq raised US$ 12.5 million in a Series B round led by Foundry Group, with participation from Teamworthy Ventures, Venrock, and Next Frontier Capital, to enhance its customer-service messaging platform with AI.[6]

On 8 April 2021, Quiq acquired Snaps, a New York–based conversational-AI company, to build a combined customer messaging platform.[7] On 12 April 2022, the company raised US$25 million in a Series C investment round led by Baird Capital, which supported accelerated product development and market expansion.[8][9]

In 2023, Quiq added LLM-based conversational AI features to its platform. The company also partnered with Loop Insurance to launch what was reported as the first live, customer-facing AI assistant built on a large language model.[10]

In November 2025, Quiq introduced Conversation Analyst, an AI-driven quality-management tool designed to analyze customer interactions across messaging and voice, providing insights for compliance, sentiment, and coaching.[11][12]

Overview

Quiq provides AI-based services for end-to-end customer engagement. Its Agentic AI enables agents to interpret multi-step requests, apply context, and perform actions. The platform integrates with major CRM systems, including Salesforce, and supports multimodal, omnichannel communication.[13]

The company’s primary products include:[14][15]

  • Digital Engagement Center: An enterprise platform that manages asynchronous customer interactions across varied digital channels. It supports communication through SMS, RCS for Business (fka Google Business Messages), web chat, WhatsApp, Facebook Messenger, Instagram, and Apple Messages for Business via a single agent interface.[16]
  • AI Studio: A model-agnostic AI lifecycle management platform purpose-built for CX that gives Quiq’s clients complete control over their AI solutions. It includes all the tools, integrations, frameworks, and guardrails needed to design, build, test, deploy, manage, optimize, and scale AI agents and assistants. It comes pre-built with AI orchestration, reporting, and real-time observability, ensuring safety and compliance in automated interactions.
  • AI Agents: Leveraging Agentic AI to handle complex customer inquiries, "AI Agents" function autonomously across web, messaging, email, and voice to resolve issues.
  • AI Assistants: Also leveraging Agentic AI to handle complex customer inquiries, "AI Assistants" operate alongside human agents to automate tasks, draft responses, and provide real-time coaching. These tools are intended to help agents produce consistent and well-structured responses.
  • AI Services: A framework that allows brands to integrate AI agents directly into their existing workflows via APIs, facilitating seamless hand-offs and data exchange across systems.
  • AI Analysts: AI-driven quality management tools that review interactions to identify trends in sentiment, service quality, and compliance, providing actionable insights for coaching and operational improvement.

References

<nowiki>Category:Customer relationship management software companies Category:Software companies of the United States Category:Companies established in 2015 Category:Companies based in Montana Category:Privately held companies of the United States Category:Technology companies of the United States<nowiki>

  1. ^ "Quiq Inc - Company Profile and News". Bloomberg.com. Retrieved 2025-12-04.
  2. ^ Biron, Bethany. "Quiq CEO reveals why text messaging is the future of the $40 billion customer service industry — and will lead to traditional call center models becoming obsolete". Business Insider. Retrieved 2025-12-04.
  3. ^ Bindley, Katherine (2021-07-27). "Work-From-Anywhere Perks Give Silicon Valley a New Edge in Talent War". The Wall Street Journal. Retrieved 2025-12-04.
  4. ^ "Apple adds new integration partners to Business Chat ecosystem". ZDNET. Retrieved 2025-12-04.
  5. ^ Wiggers, Kyle (3 April 2020). "AI Weekly: Coronavirus chatbots use inconsistent data sources and privacy practices". VentureBeat. Retrieved 4 December 2025.
  6. ^ "Quiq raises $12.5 million to bring bots and messaging to customer service". VentureBeat. 2019-07-25. Archived from the original on 2022-12-06. Retrieved 2025-12-04.
  7. ^ Ha, Anthony (2021-04-08). "Quiq acquires Snaps to create a combined customer messaging platform". TechCrunch. Retrieved 2025-12-04.
  8. ^ Wiggers, Kyle (2022-04-12). "Proving that chatbots are kicking, Quiq raises $25M". TechCrunch. Retrieved 2025-12-04.
  9. ^ "Beyond chatbots: How conversational AI makes customer service smarter". VentureBeat. 2022-04-21. Archived from the original on 2023-06-04. Retrieved 2025-12-04.
  10. ^ "Can enterprise LLMs achieve results without hallucinating? How LOOP Insurance is changing customer service with a gen AI bot". diginomica.com. 2023-12-04. Retrieved 2025-12-04.
  11. ^ Writer, Staff (2025-11-13). "Quiq Unveils Contact Center QA with Agentic AI Analyst". cmofirst. Retrieved 2025-12-04.
  12. ^ "Quiq Launches 'Conversation Analyst' — Agentic AI That Redefines Quality Management for Modern CX". MarTech Edge. Retrieved 2025-12-04.
  13. ^ Biron, Bethany. "5 companies disrupting the customer-service industry, currently valued at $40 billion, by using chatbots and simple text messaging". Business Insider. Retrieved 2025-12-04.
  14. ^ "Quiq, Inc. | Quiq: The Conversational CX Platform". SAP. Retrieved 2025-12-04.
  15. ^ "On the Radar: Quiq emerges as a key challenger in agentic AI, bridging messaging, automation, and CX". Omdia. 2025-09-05. Retrieved 2025-12-04.
  16. ^ Biron, Bethany. "5 companies disrupting the customer-service industry, currently valued at $40 billion, by using chatbots and simple text messaging". Business Insider. Retrieved 2025-12-04.

Content Disclaimer

Informasi ini disarikan dari Wikipedia dan disajikan kembali untuk tujuan edukasi. Konten tersedia di bawah lisensi CC BY-SA 3.0. Kami tidak bertanggung jawab atas ketidakakuratan data yang bersumber dari kontribusi publik tersebut.

  1. The information displayed on this website is sourced in part or in whole from Wikipedia and has been adapted for the purpose of restating it. We strive to provide accurate and relevant information, however:
  2. There is no guarantee of absolute accuracy. Wikipedia is an open, collaborative project that can be edited by anyone, so information is subject to change.
  3. It is not intended to constitute professional advice. The content displayed is for informational and educational purposes only. For important decisions (e.g., medical, legal, or financial), please consult a professional.
  4. Content copyright. Wikipedia is licensed under the Creative Commons Attribution-ShareAlike License (CC BY-SA). This means that content may be reused with appropriate attribution and shared under a similar license.
  5. Responsible use. Any risk arising from the use of information from this website is entirely the responsibility of the user.