Draft:Agentforce
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Submission declined on 31 October 2025 by AllWeKnowOfHeaven (talk). This draft's references do not show that the subject meets Wikipedia's criteria for inclusion for web content. The draft requires multiple published secondary sources that:
Declined by AllWeKnowOfHeaven 9 months ago.
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Agentforce is an agentic ai platform developed by Salesforce.[1][2][3]The platform enables organizations to build and deploy autonomous AI agents to perform business and customer service tasks without human intervention.[4][5][6][7]
Overview
Agentforce operates by providing AI agents that retrieve real-time data, build action plans for specific tasks, and execute those plans autonomously.[8][9][10]It is integrated with Salesforce's existing ecosystem, including Salesforce Data Cloud and Slack, and can be extended to external systems through MuleSoft integration capabilities.[11]
History
Agentforce was first announced at Dreamforce 2024,[12]and became generally available on October 25, 2024.[13][14]
Agentforce 2.0 was announced in December 2024, including “a new library of pre-built agent skills”.[15]Agentforce 2dx was released in March 2025,[16] and was followed by Agentforce 3.0, which added native Model Context Protocol support (MCP) and platform observability.[17][18]Salesforce announced the last version of the platform, Agentforce 360, in October 2025.[6][19]
Some insiders have said recent versions of Agentforce require significant technical skill to use.[20] Salesforce has also drawn criticism for reducing its customer support workforce from 9,000 to 5,000 employees through the deployment of AI agents.[21]
See also
- ^ Carter, Rebekah (2025-01-20). "What Is Agentforce, and How Does It Work? The Ultimate Guide". CX Today. Retrieved 2025-10-12.
- ^ Dastin, Jeffrey (2024-12-17). "Salesforce closes 1,000 paid 'Agentforce' deals, looks to robot future". Reuters. Retrieved 2025-10-12.
- ^ Szkutak, Rebecca (2025-10-13). "Salesforce announces Agentforce 360 as enterprise AI competition heats up". TechCrunch. Retrieved 2025-11-17.
- ^ Mitchell, Charlie (2024-10-29). "Salesforce Goes Live with Agentforce, Promises to "Redefine What's Possible In Business"". CX Today. Retrieved 2025-10-12.
- ^ Vigoroso, Mark (2025-01-06). "Salesforce Introduces Agentforce 2.0, a Digital Labor Platform With Customized Agents for Complex Tasks". ERP Today. Retrieved 2025-10-12.
- ^ a b "Salesforce boosts AI capabilities with global launch of Agentforce 360". Reuters. 2025-10-13. Retrieved 2025-11-16.
- ^ Novet, Jordan (2025-10-13). "Salesforce adds voice calling to Agentforce AI customer service software". CNBC. Retrieved 2026-05-08.
- ^ "What Ethical Issues Does Agentforce AI Bring to the Table for CIOs?". Retrieved 2025-10-12.
- ^ Hale, Craig (2025-03-06). "Salesforce gives AI agents the power to be proactive and autonomous like never before". TechRadar. Retrieved 2025-10-12.
- ^ "Salesforce is finally 'joining the AI party'". Quartz. 2024-12-18. Retrieved 2025-10-12.
- ^ Kramer, Robert. "Agentforce From Salesforce: Impacts On Enterprise Data, ERP And SCM". Forbes. Retrieved 2025-10-12.
- ^ Ojha, Radhika (2024-09-17). "Salesforce unveils new Agentforce solutions at Dreamforce". ERP Today. Retrieved 2025-10-12.
- ^ Heater, Brian (2024-10-29). "Salesforce AI chatbot Agentforce hits general availability". TechCrunch. Retrieved 2025-10-12.
- ^ Coleman, Julie (2025-10-14). "Salesforce CEO says its AI program Agentforce is "part and parcel" of the company". CNBC. Retrieved 2025-11-17.
- ^ Pastore, Mike (2025-10-06). "Salesforce Agentforce: What you need to know". MarTech. Retrieved 2025-10-12.
- ^ Allen, Kieron (2025-03-14). "Salesforce Launches Agentforce 2DX for Automating Workflows". Cloud Wars. Retrieved 2025-10-12.
- ^ Suer, Myles. "Agentic AI, Take 3: Meet Salesforce's Agentforce 3". CMSWire.com. Retrieved 2025-10-12.
- ^ Mike Moore (2025-06-24). "Salesforce unveils Agentforce 3, its smartest agent platform yet". TechRadar. Retrieved 2025-10-12.
- ^ Szkutak, Rebecca (2025-10-13). "Salesforce announces Agentforce 360 as enterprise AI competition heats up". TechCrunch. Retrieved 2025-11-19.
- ^ Stewart, Ashley. "Inside Marc Benioff's big bet on generative AI". Business Insider. Retrieved 2025-11-19.
- ^ McCann, Kristian (2025-09-01). "AI Agents Slash 4,000 Salesforce Jobs, Months After CEO Downplays AI's Risks on Jobs". UC Today. Retrieved 2025-11-20.
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