Department of Customer Service

This article is about the state department. For the main agency within the department, see Service NSW.
Department of Customer Service
Department overview
Formed1 July 2019 (2019-07-01)
Preceding department
TypeMinisterial department
JurisdictionNew South Wales, Australia
HeadquartersSydney
EmployeesDecrease 5,289[1]
Annual budgetIncrease A$1.116 billion (2019-20)[1]
Ministers responsible
Department executives
Child department
Websitensw.gov.au/customer-service

The Department of Customer Service is a department of the New South Wales Government that functions as a service provider to support sustainable government finances, major public works and maintenance programs, government procurement, information and communications technology, corporate and shared services, consumer protection, and land and property administration of the government in New South Wales, Australia.[citation needed]

The department was established with effect from 1 July 2019 and assumed most functions from the preceding Department of Finance, Service and Innovation, as well as a number of functions from other departments and several agencies.[4][5]

Structure

The Department is the lead agency in the Customer Service cluster, led by Secretary Graeme Head,[2] who reports to the ministers listed below.

Ministers

The following ministers are responsible for the administration of the department and its agencies:[6]

Ultimately, the ministers are responsible to the Parliament of New South Wales.

Agencies

The following agencies are included in the Customer Service cluster, administered by the Department:[4][7]

  • Architects Registration Board
  • Behavioural Insights Unit
  • Board of Surveying and Spatial Information
  • Budget Data Visualisation
  • Building Commission NSW
  • Customer Experience Unit
  • Cyber Security NSW
  • Digital NSW
  • Geographical Names Board of New South Wales[8]
  • ID Support NSW
  • Independent Pricing and Regulatory Tribunal Staff Agency
  • Independent Review Office
  • Information and Privacy Commission NSW
  • Long Service Corporation
  • NSW Digital Channels
  • NSW Fair Trading
  • NSW Registry of Births, Deaths & Marriages
  • NSW Small Business Commission
  • NSW Telco Authority
  • Office of the Registrar General (to monitor and enforce performance of the NSW Land Registry Services)
  • Personal Injury Commission
  • Professional Standards Authority
  • Revenue NSW
  • SafeWork NSW
  • Service NSW
  • Spatial Services
  • State Insurance Regulatory Authority (SIRA)
  • Subsidence Advisory NSW
  • Surveyor General of NSW
  • TestSafe

History

The department was established with effect from 1 July 2019 and assumed most of the functions of the former Department of Finance, Services and Innovation that was dissolved on the same date, as well as some functions from the New South Wales Treasury and the Department of Premier and Cabinet.[4] The department also incorporated Liquor & Gaming NSW, the Data Analytics Centre, and the NSW Registry of Births, Deaths and Marriages.[5]

See also

References

  1. ^ a b "Annual Report 2018-19" (PDF). Department of Customer Service (formerly the Department of Finance, Services and Innovation). ISSN 2207-0265. Archived (PDF) from the original on 26 January 2020. Retrieved 21 May 2020.
  2. ^ a b "Secretary". Department of Customer Service. Archived from the original on 30 November 2019. Retrieved 21 May 2020.
  3. ^ "Building Commissioner". Department of Customer Service. Archived from the original on 26 August 2019. Retrieved 21 May 2020.
  4. ^ a b c "Administrative Arrangements (Administrative Changes—Public Service Agencies) Order 2019 [NSW] (159)" (PDF). Government Gazette of the State of New South Wales. 2 April 2019. p. 7-8. Retrieved 4 April 2019.
  5. ^ a b "Customer Service". Department of Premier and Cabinet. Archived from the original on 22 April 2019. Retrieved 21 May 2020.
  6. ^ "Administrative Arrangements (Public Service agencies and Ministers) Order 2023". legislation.nsw.gov.au. Government of New South Wales. Retrieved 6 November 2024.
  7. ^ "Our agencies". NSW Government - Department of Customer Service. Retrieved 14 July 2020.
  8. ^ "About Us". Geographical Names Board of NSW. Retrieved 28 February 2020.