Francis served as a player-coach with the Salt Lake Golden Eagles of the International Hockey League (IHL) in 1986, followed by four years as head coach of the IHL's Utah Grizzlies.[1] After head coaching stints in the American Hockey League (AHL) for the Saint John Flames and Providence Bruins, Francis spent two years at the NHL level as an assistant coach to Pat Burns of the Boston Bruins before being hired by the Phoenix Coyotes in 1999.[1] In 2002, after leading the Coyotes to a 40-27-9-6 record, and the most points in the league following that year's Olympic break, Francis was awarded the Jack Adams Award as Coach of the Year.[2] Midway through his fifth season at the helm of the Coyotes in 2004, Francis was fired after a slow start and replaced by assistant coach Rick Bowness.[3]
On April 26, 2006, Francis signed a two-year contract to coach HIFK in the Finnish SM-liiga. On December 19, 2006, Francis's contract was terminated.[4]
Personal life
Although Francis was born in North Battleford, Saskatchewan, he spent much of his youth growing up in Long Beach, New York, while his father was coaching the New York Rangers, and holds both Canadian and American citizenship. In September 2012, it was revealed that Francis had lost his balance and equilibrium and required a walker to get around.[5] The symptoms began showing during the 2003–04 NHL season. Francis also revealed his struggle with alcoholism, which played a key factor in his dismissal from HIFK.[5]