Andrew Frame (born 1979) is an American technology businessperson.[1] He co-founded the phone app Ooma in 2004, serving as CEO until 2009.[2] In
Andrew Frame | |
|---|---|
| Born | 1979 (age 46–47) |
| Occupation | Entrepreneur |
| Years active | 1990s-present |
| Known for | Founding Ooma and Citizen |
| Title | Citizen CEO |
Andrew Frame (born 1979) is an American technology businessperson.[1] He co-founded the phone app Ooma in 2004, serving as CEO until 2009.[2] In 2015,[3] he founded the public-safety app Citizen,[2] and continues to serve as CEO of the company.[4]
Andrew Frame was born in Henderson, Nevada in 1979.[1] Raised in the Las Vegas metropolitan area, Frame was 12 when he built out a basic Tandy computer using Linux. He began spending time in chatrooms learning how to hack,[2] and by his teenage years he was writing open-source software.[1] At the age of 15, Frame dropped out of high school and started his own company, an internet service provider.[1] Interested in UFOs, around age 16 he managed to breach two major systems at NASA's Jet Propulsion Laboratory. Following a two-year investigation, the FBI arrested him in 1997. He was sentenced to a $25,000 fine and 100 hours of community service, in addition to showing NASA the vulnerabilities in the Jet Propulsion network.[2]
Frame moved to San Jose, California at age 17,[1] getting a job at Cisco as a systems engineer.[2] With Cisco, he traveled around the world, establishing systems in Korea and Australia.[1] He received two of Cisco's CCIE Certifications, becoming the youngest person to do so.[5] He subsequently worked two years at Procket Networks,[2] a core router startup later acquired by Cisco.[6]
In 2004 Frame co-founded Ooma,[2] a VoIP company[6] based in Palo Alto, California.[7] Ooma allows calls to be made over the internet,[2] and unlike competitors, it initially charged a fee for hardware while calls were permanently free. With Frame as CEO, the product launched in 2007, at which point Ooma had recruited Ashton Kutcher as creative director and raised $27 million in venture funding.[8] In 2007, BusinessWeek named Frame to its list of Tech's Best Young Entrepreneurs.[7] While at Ooma, Frame met founders such as Shawn Fanning, Sean Parker, and Mark Zuckerberg, and subsequently spent several weeks helping the then-fledgling Facebook set up its network architecture. In the process, he received Facebook shares that became worth tens of millions of dollars.[2] Frame resigned as Ooma CEO in 2009 and moved to Los Angeles, where he enrolled in a six-month screenwriting program with producer Joan Schekel.[2] According to Frame, he had no intention of writing movies, but said he found "a lot of analogies between the filmmaking process and creating consumer technologies. So I just got really focused on story structure."[1]
In November 2015,[3] Frame formed the company Sp0n, Inc. in New York City[9] to incubate his next startup.[2] While serving as Sp0n CEO,[3] he developed the idea of an app that posted geo-targeted real-time notifications of public safety information and relevant 9-1-1-call data. The community-safety app Vigilante was released in the New York App Store in October 2016, with a video of users thwarting an assault becoming viral.[2] The video attracted the attention of Apple Inc. and the NYPD,[2] and Apple banned the app two days after its release[10] for violating their rule against urging customers to engage in potentially harmful activities.[11] Frame renamed the app Citizen as a result, and shifted messaging from crime fighting to safety awareness.[2] He also consulted with public safety experts, police, and civil rights leaders on improving the app's safety. Apple reinstated Citizen in March 2017,[10] with the app also released for Android.[9]
After the 2017 rollout, Sequoia Capital invested $12 million in Series A funding in Citizen. Frame released the app in the San Francisco Bay Area in September 2017.[12] By 2019, Citizen had raised $40 million, with investors such as Founders Fund, Lux Capital, and Mike Judge.[2] By 2020, nearly 20% of New Yorkers used Citizen. The app was available in 18 U.S. cities by June 2020,[13] and gained popularity during the protests in the wake of the death of George Floyd, surpassing apps such as Twitter and The New York Times in downloads.[14] In June 2020, Frame launched SafeTrace, an anonymized digital contact-tracing tool within Citizen that used Bluetooth and GPS data to give users COVID-19 contact notifications.[13] By September 2020 it was renamed SafePass, with Los Angeles County partnering with the tool,[15] as well as San Joaquin County.[16]
In a 2021 series C funding round, Citizen raised an additional $50 million.[17] Frame came under criticism in May 2021 when, via Citizen, he offered a $30,000 bounty on a person wrongly suspected of arson in the Palisades Fire.[18] After the bounty, the LAPD cut ties with the company.[19] In August 2021, Frame launched Citizen's monthly paid subscription service, Protect, which provides the assistance of "safety agents" to paying users.[20] At the start of 2022, the Protect app had 100,000 users, while Citizen had 10 million users overall. As CEO, in 2022 Frame oversaw Citizen's acquisition of Harbor, a disaster preparedness app. It was Citizen's first acquisition.[21] In January 2023, Citizen laid off several dozen employees due to an "uncertain economic environment."[17] In November 2023, Frame testified at a New York City Council joint committee concerning the NYPD's plan to encrypt their scanner transmissions.[4] Also in 2023, Vice released a documentary about Citizen and Frame.[22]
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