Yahoo Mobile (stylized as yahoo! mobile) was an all-digital wireless carrier in the United States, owned and operated wholly by Verizon Media.[1][2][3] It offered unlimited text, talk, data, and hotspot, on Verizon's 4G LTE and 5G Networks.[4]
Yahoo Mobile was launched by Verizon on March 11, 2020 following a press announcement. At launch, the service was the same as Visible albeit with a higher price of $39.99 per month for unlimited calls, data and mobile hotspot usage. Yahoo Mobile was dissolved following the acquisition of its parent company Verizon Media.[6]
Customer complaints
The company had faced numerous complaints since its inception related to its lackluster or non-existent customer support, which was only available via chat through their Android or iOS app, and social media platforms Facebook and Twitter. The company had no phone number, and thus no customer support via telephone. [7]
Network
Coverage
Yahoo Mobile provided wireless services in the contiguous United States and Hawaii via parent, Verizon's nationwide CDMA, EVDO, LTE, and 5G networks.[5]
Phone Support
From launch, Yahoo Mobile supported unlocked iPhone and Android devices.
Yahoo Mobile's target audience was primarily young adults looking for a cheap and affordable phone service.[citation needed]
On October 29, 2020, Yahoo Mobile launched a carrier branded smartphone. The ZTE Blade A3Y[9] was a rebrand of the original ZTE Blade A3[10][11] by sister company Visible. It included pre-installed Yahoo branded apps such as Mail, News, Sports, Finance, Weather, and Mobile.[9] Customers could get the phone for free if they swapped in their existing phone.[9]
Retail presence
Yahoo Mobile products and services were sold via the yahoomobile.com web site.[citation needed]
