She joined the BBC as a World Service production trainee in 1986.[5] She worked as a correspondent in Prague in the early 1990s and as a reporter, editor, producer for World Service news output. She was also the editor of The World Today.
She was the editor of BBC World Service News and Current Affairs (2001–2006),[6] managing daily and weekly news and current affairs output for 9/11, Afghanistan and the Invasion of Iraq. Her department won a special Sony Gold award for its 9/11 coverage.[2]
In 2007, she became deputy head of the BBC Newsroom, leading the On-Demand, Radio and Mediawire teams.[5] In April 2009, she became Head of the Multimedia Newsroom. In October 2014 she was appointed controller of BBC World Service English. She left the BBC in 2021.[6]