Boats operate roughly every 10 minutes at peak time, or every 20 minutes off-peak time. There are service breaks between 11:03–12:05 and 20:13–21:05.
Boats can be used both by guests of the hotel as well as by passengers not staying at the hotel.[1][2]
The service is operated by Uber Boat by Thames Clippers, who also operate commuter boats along the river, but uses rather smaller boats.[1]
In March 2020 the service was suspended due to the Covid-related closure of the DoubleTree by Hilton hotel in Rotherhithe. The service re-opened in September 2020.[3]